Data Protection Policy
Last Updated: [31/7/25]
At One Dental, we take your privacy and the protection of your personal data seriously. This policy outlines how we collect, use, store, and safeguard your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
One Dental Camberwell
60–62 Coldharbour Lane
Camberwell
London SE5 9PU
Phone: 020 3987 0044
Email: info@onedental.co.uk
We are the data controller responsible for your personal data.
What Data We Collect
We may collect the following types of personal information:
- Your full name, date of birth, and contact details (e.g. address, phone number, email)
- Medical and dental history
- GP contact information
- Appointment records and treatment notes
- Payment and billing information
- Correspondence between you and the practice
- Emergency contact details
Why We Collect This Information
We collect your data to:
- Provide safe and effective dental care
- Keep accurate medical records
- Schedule and manage your appointments
- Process payments and maintain financial records
- Communicate with you regarding your treatment and services
- Comply with legal and regulatory requirements
How Your Data Is Stored
All personal data is stored securely, whether in digital or paper form. We use modern practice management systems with encrypted access to protect your data.
We retain your records in accordance with GDC guidelines (typically 11 years for adults or until a child patient turns 25, whichever is longer).
Sharing Your Information
We will only share your information when:
- Referring you to another dental or medical professional (e.g. a specialist)
- Required by law or for legal purposes (e.g. the General Dental Council)
- Processing claims through your dental insurance provider (where applicable)
We will never sell or pass on your data to third parties for marketing purposes.
Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate information
- Request erasure of your data (in certain circumstances)
- Restrict or object to data processing (in certain cases)
- Request the transfer of your data to another provider
- Withdraw consent (where consent is the lawful basis for processing)
To exercise your rights, please contact our team at info@onedental.co.uk or call 020 3987 0044.
Complaints and Concerns
If you are concerned about how we handle your data, please contact us directly. If you are not satisfied with our response, you have the right to complain to:
The Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
Updates to This Policy
This policy may be updated periodically to reflect changes in legal requirements or how we operate. Please check this page from time to time for updates.
