Privacy and Cookie Policy

Last Updated: [31/7/25]

At One Dental, we respect your right to privacy and are committed to protecting any personal information you share with us — both online and in practice. This page explains what we collect, how we use it, how we store it, and how cookies work on our website.

1. What Personal Information We Collect

We may collect and store information including:

• Your full name and contact details (email, phone, address)
  
• Date of birth and medical history relevant to dental treatment
  
• Appointment records, treatment notes, and payment information
  
• Website usage details (IP address, browser type, device information)
  

We collect this information:

• When you register as a patient
  
• During your appointments
  
• If you contact us via our website, email or phone
  
• Through website tracking tools (see Cookie section)
  

2. Why We Collect It

We only collect data to support your care and improve your experience. This includes:

• Booking and managing appointments
  
• Providing dental treatment safely and effectively
  
• Sending appointment reminders or relevant updates
  
• Handling payments and treatment plans
  
• Responding to feedback or complaints
  
• Improving our website and services
  

We will never sell your data or use it for unrelated marketing purposes without your explicit consent.

3. How We Store and Protect It

All personal data is stored securely — either in encrypted digital systems or locked physical records. We use trusted dental software and restrict access to team members who need it to provide care.

We keep data only for as long as necessary to comply with legal or regulatory obligations (e.g. GDC, HMRC). When it’s no longer needed, it is securely deleted or destroyed.

4. Who We Share Information With

Sometimes we need to share your data to provide you with proper care or meet legal requirements. We may share data with:

• Dental laboratories and referral specialists
  
• Your GP (where clinically necessary)
  
• IT and software providers (under confidentiality agreements)
  
• Payment plan or finance providers (if used)
  

We do not share your data with third-party marketers.

5. Your Rights Under UK Law

You have the right to:

• Access your personal data
  
• Request corrections if information is inaccurate
  
• Object to certain types of processing
  
• Ask for your data to be deleted (in some cases)
  
• Withdraw consent where you’ve previously given it
  
• Raise a concern with the Information Commissioner’s Office (ICO)
  

To exercise any of these rights, please contact us at info@onedental.co.uk or call 020 3987 0044.

6. Cookies on Our Website

Cookies are small text files stored on your device when you visit our website. They help us provide a smoother browsing experience and allow us to monitor general website performance.

We use:

• Essential Cookies – Needed for basic site functionality (e.g. navigation)
  
• Analytics Cookies – Help us understand how visitors use the site via tools like Google Analytics
  
• Functionality Cookies – Remember your preferences for easier future visits
  

Cookies do not collect identifiable personal data unless you provide it yourself (e.g. filling out a form).

Managing Cookies

You can choose to block or delete cookies via your browser settings. Doing so may impact your experience on our site.

For more details on cookies, visit: www.allaboutcookies.org

7. Contact Us

If you have any questions or concerns about your privacy or this policy, please don’t hesitate to contact us:

One Dental Camberwell
60–62 Coldharbour Lane
Camberwell, London SE5 9PU
020 3987 0044
info@onedental.co.uk